--- title: "Contact" url: https://bridgingthebarriers.com.au/contact/ date: 2024-01-15 modified: 2026-08-04 author: "Ian" description: "Contact Ian Waugh Let’s talk about what is happening for you Reaching out can feel difficult. You do not need to have everything worked out before making contact. A free..." word_count: 644 --- # Contact Contact Ian Waugh # Let’s talk about what is happening for you Reaching out can feel difficult. You do not need to have everything worked out before making contact. A free 15-minute introductory phone call gives you space to explain what is happening, ask questions and decide whether working together feels right. Book online [ Call 0413 653 396 ](tel:0413653396) - Free 15-minute introductory call - In-person and online counselling - Private and confidential ![Ian Waugh, counsellor and Gestalt psychotherapist](/wp-content/uploads/2026/07/ian-waugh-counsellor-banora-point.webp) **Ian Waugh** Counsellor and Gestalt psychotherapist Choose what feels easiest ## Three ways to get in touch You can book directly online, call Ian or send an email. If Ian is with a client when you call, please leave a message and he will respond as soon as he is available. ### Book online Choose an available time directly from the secure booking calendar. View available appointments → ### Call Ian Call directly to ask a question or arrange your free introductory conversation. [ 0413 653 396 → ](tel:0413653396) ### Email Ian Send a brief message and Ian will respond privately as soon as possible. [ info@bridgingthebarriers.com.au → ](mailto:info@bridgingthebarriers.com.au) Send Ian a message ## Contact Ian privately Complete the form below and your message will be sent directly to Ian. Please avoid including highly sensitive personal information in your first message. Your name Your email Subject Your message (optional) Book your appointment ## Choose a time that works for you Select an available appointment below. You can begin with a free 15-minute introductory phone call or choose the appropriate counselling session. Your booking details are used only to arrange and manage your appointment. Please do not include highly sensitive personal information in the initial booking notes. Your first conversation ## You do not need to prepare a perfect explanation People often delay contacting a counsellor because they do not know how to explain what is wrong. That is completely understandable. The first conversation is simply an opportunity to begin. Ian will listen, ask a few questions and help you consider the most appropriate next step. 1 ### Tell Ian what has brought you here Share as much or as little as feels manageable. You will not be expected to explain everything during the first call. 2 ### Ask questions about counselling You can ask about Ian’s approach, session format, online counselling or what working together may involve. 3 ### Decide on the next step If the approach feels suitable, you can arrange a counselling appointment. There is no obligation to proceed after the introductory call. Practical information ## In-person and online counselling Ian works with individuals and couples from a private Banora Point practice and also offers online appointments. The exact practice location is provided when an in-person appointment is arranged. In person ### Banora Point practice Private in-person counselling is available in Banora Point by prior appointment. Local area ### Tweed Coast and surrounds Supporting clients from Coolangatta, Tweed Heads, Tweed Heads South, Pottsville, Murwillumbah and surrounding communities. Online ### Attend from your own space Online counselling provides a private and accessible option when travel, distance or scheduling makes in-person sessions difficult. Session fees ## Private counselling appointments Bridging the Barriers operates as a private fee-for-service counselling practice. ### Individual $180 for 60 minutes For personal counselling, addiction recovery support, emotional wellbeing and individual relationship concerns. ### Couples $220 for 75 minutes For couples seeking support with communication challenges, conflict or trust issues, intimacy or relationship concerns. ### Cancellation policy If you need to change your appointment, please provide at least 24 hours’ notice. Missed appointments or cancellations made with less than 24 hours’ notice may be charged at the full session fee. ## Not ready to book online? You can call or email Ian directly. A short message explaining the best way and time to contact you is enough. [ Call 0413 653 396 ](tel:0413653396) [ Email Ian ](mailto:info@bridgingthebarriers.com.au) ! ## This is not an emergency or crisis service If you or another person is in immediate danger, call [000](tel:000). For immediate emotional crisis support in Australia, contact Lifeline on [13 11 14](tel:131114).